Terms & Conditions

Introduction

Travostart.com is designed to help customers worldwide plan their travel itineraries. By accessing or using this website for travel-related purposes, you agree to abide by the terms and conditions outlined below. These terms govern all transactions conducted on the website and comply with applicable legal requirements.

Scope of Terms

These terms form an agreement between you and Travostart, governing your use of Travostart.com, including all content, features, and services available on the site, whether you’re a guest or a registered user. The website’s purpose is to assist you in gathering travel information, checking the availability of travel-related goods and services, making legitimate bookings, or transacting with travel suppliers, and it is not intended for any other use.

Acceptance of Terms

Please review these Terms of Use carefully before using the Website. By accessing, using, or clicking to accept these terms when prompted, you agree to be bound by these Terms of Use and our Privacy Policy, available at https://www.travostart.com/, which is incorporated by reference. If you do not agree to these terms or the Privacy Policy, you must not use the Website.

Eligibility

The Website is intended for users who are at least 18 years old and reside in the United States, Canada, or their territories. By accessing or using the Website, you confirm that you meet these eligibility requirements. If you do not, you are not permitted to access or use the Website.

User Representation

By using the Website, you represent and warrant that:

• You are at least 18 years old.
• You have the legal authority to enter binding legal agreements.
• All information you provide is accurate, true, and complete.
• Your primary use of the Website is to make or manage travel bookings for yourself or others.
• Travostart may request documentation to verify reservations, and failure to provide it may lead to cancellation.

Updates to These Terms

We reserve the right to update these terms periodically to reflect any changes. Updates take effect immediately upon posting and apply to your continued use of the Website. By using the Website after changes are posted, you accept the revised terms. Check this page regularly to stay informed, as the terms are binding.

Website Access and Account Security

You are responsible for:

• Ensuring you have the necessary equipment and internet access to use the Website.
• Ensuring anyone using your internet connection complies with these terms.

To access certain features or register, you must provide accurate, current, and complete information, which is subject to our Privacy Policy at https://www.travostart.com/. You consent to our handling of your information as described there.

If you create an account, keep your login details (username, password, etc.) confidential and do not share them. Notify us immediately if you suspect unauthorized use of your account or a security breach. Log out after each session, especially on shared devices. We may disable your account or login details at any time if we believe you’ve violated these terms or for any other reason.

Our Intellectual Property

All content on the Website—text, images, videos, designs, etc.—is owned by Travostart, our partners, or providers and is protected by the US and international copyright, trademark, and intellectual property laws.

You may use the Website for personal, non-commercial purposes only. You may not copy, distribute, modify, or republish content, except as follows:

• Your device may temporarily store data (e.g., in RAM) while browsing.
• Your browser may cache files for faster loading.
• You may print a reasonable number of pages for personal, non-commercial use, not for sharing or republishing.
• You may use the provided social media features as intended.

You must not:

• Modify Website content.
• Use images, videos, or graphics without their accompanying text.
• Remove or alter copyright, trademark, or other legal notices.

Using the Website or its content for commercial purposes is prohibited. Contact us at sales@travostart.com for permission to use content beyond these allowances. Unauthorized use terminates your right to use the Website, and you must return or destroy any copies of our content as we direct. No rights to the Website or its content are transferred to you, and Travostart reserves all unlisted rights. Misuse may violate copyright, trademark, or other laws.

Our Trademarks

The Travostart name, logo, product names, designs, and slogans are our trademarks or those of our affiliates or partners. You may not use them without our written permission. Other names, logos, or designs on the Website belong to their respective owners and require their permission for use.

Prohibited Actions

You may use the Website only for lawful purposes and in accordance with these terms. We may terminate your access or services if we suspect misuse or attempts to circumvent our rules. Prohibited actions may lead to immediate termination without notice, legal action to recover losses (e.g., revenue, legal fees), or court orders to stop you. You’re liable for damages caused by violations and must indemnify us for claims arising from your actions.

You agree not to:

• Violate local or international laws, including data or software export regulations.
• Use the Website to harm or exploit minors, such as exposing them to inappropriate content or collecting their personal information.
• Share content that violates our Content Standards (below).
• Send or distribute ads, spam, chain letters, or promotional material.
• Impersonate Travostart, our staff, another user, or anyone else, including using fake email addresses or usernames.
• Disrupt others’ use of the Website, harm our users or us, or create risks for us.
• Attempt to replicate our business, compete with us, or interfere with our third-party partners.

You also agree not to:

• Use the Website in ways that could impair, damage, or prevent access, such as disrupting real-time features.
• Use bots, spiders, or automated tools to scrape or monitor the Website without permission.
• Manually copy or monitor content for unauthorized purposes without our consent.
• Use software or devices that interfere with Website functionality.
• Introduce viruses, malware, or harmful code.
• Attempt to hack the Website, its servers, or connected systems.
• Launch denial-of-service attacks or similar efforts to overload the Website.
• Interfere with Website operations in any other way.

Your Contributions

The Website may offer interactive features, such as forums, chat rooms, or profiles (“Interactive Services”), where you can post comments, reviews, or other content (“User Contributions”). All contributions must comply with our Content Standards (below).

By posting, you grant Travostart, our affiliates, and partners a non-exclusive, royalty-free license to use, copy, edit, display, or share your content for any purpose. You confirm you have the right to post the content and that it complies with these terms. You’re solely responsible for ensuring your contributions are legal, accurate, and appropriate. We’re not liable for user content or any resulting issues.

Monitoring and Enforcement

We may:

• Remove or reject posts for any reason or no reason.
• Act on posts that violate these terms, our Content Standards, infringe rights, threaten safety, or pose risks to us.
• Disclose your identity or information to claimants alleging your post violates their rights (e.g., intellectual property or privacy).
• Pursue legal action, including involving law enforcement, for illegal Website use.
• Suspend or terminate your access, in whole or part, for any reason, including violations.

We’ll cooperate with law enforcement or court orders requesting identification of posters. You agree not to hold us, our affiliates, or partners liable for actions taken during investigations or due to law enforcement requests. We don’t pre-screen content and can’t guarantee prompt removal of objectionable material. We’re not liable for any actions or omissions related to user or third-party content or communications.

Content Standards

User Contributions must comply with all local and international laws and must not:

• Be defamatory, obscene, abusive, offensive, harassing, violent, hateful, or otherwise inappropriate.
• Promote explicit content, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
• Infringe on patents, trademarks, copyrights, or other intellectual property rights.
• Violate privacy or publicity rights or create legal issues under any laws or these terms.
• Deceive anyone.
• Encourage or support illegal activities.
• Annoy, upset, or cause unnecessary stress to others.
• Misrepresent your identity or affiliations.
• Include commercial activities like contests, promotions, or ads.
• Imply endorsement by us or others when none exists.

Copyright Complaints

If you believe content on our Website infringes your copyright, contact us at sales@travostart.com. We may terminate accounts of repeat infringers.

Information on Our Website

Website information is for general guidance only. We don’t guarantee its accuracy, completeness, or suitability for your needs. Use it at your own risk, and we’re not liable for any issues. This applies to all users or viewers. Third-party content (e.g., from users, bloggers, or providers) reflects their views, not ours, and we’re not responsible for its accuracy.

Website Updates

We may update Website content periodically, but it may not always be current or complete. We’re not obligated to keep all information up to date so that some content may be outdated.

Your Information and Website Visits

All information we collect is governed by our Privacy Policy at https://www.travostart.com/. By using the Website, you consent to our handling of your information as described.

Contact Permissions

To make bookings or requests, you’ll provide personal details (e.g., name, contact information), which may be shared with travel partners to process your requests. By submitting this information, you permit us and our partners to contact you via phone, email, text, push notifications, or other reasonable methods, even if you’re on a “Do Not Call” list, for booking assistance, account management, or service updates, including marketing.

You consent to automated calls or pre-recorded messages for account-related matters or promotions. Notify us immediately if the provided phone number is no longer yours. You confirm you have the authority to share contact details for others on your account. These permissions persist after account closure. We or our partners may record customer service calls (with your consent and notification) to improve service. See our Privacy Policy for details.

Providing false information (e.g., someone else’s details or fabricated data) may harm us, our partners, or others and could lead to legal penalties. You agree to cover any resulting costs or damages.

Purchases and Additional Terms

Bookings and purchases are subject to our Terms of Sale, which are incorporated herein. Additional rules may apply to specific features or services and are included by reference.

Linking to Our Website and Social Media

You may link to our homepage if it’s fair, legal, and doesn’t harm our reputation or imply unauthorized endorsement. The Website may include social media features allowing you to:

• Share links to our content from your or certain third-party sites.
• Send emails or messages with our content or links.
• Display limited portions of our content on your or specific third-party sites.

Use these features only as intended, with their designated content, and adhere to any additional guidelines. You must not:

• Link from a website you don’t own.
• Frame, deep link, or in-line link to our Website or its content.
• Link to pages other than the homepage.
• Take actions with our content that violate these terms.

Linked sites must meet our Content Standards. You agree to assist in stopping unauthorized framing or linking. We reserve the right to revoke linking permissions or disable social media features at any time without notice.

Links from Our Website

Third-party links (e.g., ads, sponsored links) are provided for convenience. We don’t control these sites and aren’t liable for their content or any issues arising from their use. Visiting linked sites is at your own risk and subject to their terms.

No Agency Relationship

We are not your agent or fiduciary. Our role is to facilitate travel bookings, nothing more.

Booking for Others

If booking for others (e.g., family, travel companions), you’re responsible for ensuring all information, including billing details, is accurate and matches financial institution records. You must inform them of all applicable terms and restrictions. If you or they fail to comply, you’ll cover any resulting liabilities, losses, damages, or legal claims (including defense costs) for Travostart, our affiliates, and partners. You’re responsible for all charges, and we’re not obligated to issue refunds.

Disclaimer of Warranties

We don’t guarantee that files or information downloaded from the Website or the internet are free of viruses or harmful code. You must use adequate antivirus protection and verify data accuracy. You’re responsible for recovering lost data outside our Website.

To the fullest extent permitted by law, we’re not liable for damages from denial-of-service attacks, viruses, or harmful material affecting your device, programs, or data due to using our Website, its services, or linked sites. The Website and its content are provided “as is” and “as available,” without guarantees of completeness, security, reliability, accuracy, or availability.

We don’t warrant that the Website will be suitable, accurate, error-free, uninterrupted, or free of harmful components, or that defects will be fixed. We’re not responsible for server errors, misdirected transmissions, failed connections, order interruptions, or technical defects. We disclaim all warranties (express, implied, or statutory), including for merchantability, non- infringement, or fitness for a particular purpose, except where such disclaimers are prohibited by law.

Liability Restrictions

To the extent permitted by law, Travostart, our affiliates, partners, employees, or representatives (“Covered Parties”) are not liable for damages related to your use or inability to use the Website, linked sites, or their content or services, including:

• Loss of profits, goodwill, data, or business interruptions.
• Issues from unauthorized access or Website use.
• Errors or inaccuracies in content, software, or services.
• Transaction issues.
• Device damage from viruses or harmful components.
• Delays or access issues.

This applies regardless of the legal basis (contract, negligence, etc.), even if we foresaw potential damages. Our travel partners are independent contractors, not our employees or agents. We’re not liable for their actions or failures, including negligence, or for uncontrollable events (e.g., weather, strikes, government actions). We don’t cover extra costs, missed connections, or rerouting due to these issues or partner failures. These limits don’t apply where the law prohibits excluding liability.

Liability Protection

You agree to indemnify Travostart, our affiliates, partners, and their employees or successors against claims, losses, damages, or costs (including legal fees) arising from your violation of these terms or misuse of the Website, including from your posts, unauthorized use of content or services, or information obtained from the Website. You’ll also cover airline debit memos or credit card chargebacks due to:

• Issues with booked airline, hotel, or car rental services.
• Unauthorized charges by others with access to your credit card.

Governing Law and Courts

These terms and Website-related matters are governed by US law, excluding conflict-of-law rules. Legal disputes must be filed in US courts, and you consent to their jurisdiction without objecting to their location.

Resolving Disputes

We aim to resolve issues promptly. Contact us at support@travostart.com for concerns about the Website, services, bookings, or Privacy Policy. We’ll attempt resolution within 60 days. If unresolved, you may pursue arbitration or small claims court.

Booking Services

These Booking Services terms supplement the main Terms of Use and apply to travel bookings (e.g., flights, hotels, car rentals). All other terms remain in effect.

Following Travel Provider Rules

Bookings require compliance with travel providers’ terms (e.g., airlines, hotels, car rental companies), including timely payment and adherence to their policies. Violations may result in:

• Cancelled bookings.
• Denied boarding or service access.
• Loss of paid amounts.
• Charges to your account for costs we incur.

You’re responsible for all fees, taxes, or charges related to Website use.

Our Responsibility

We’re not liable for issues, losses, or damages caused by travel providers’ actions or failures, including bankruptcy or closure. Your recourse is with the provider, not us.

Accessibility Needs

We don’t provide specific accessibility information for bookings. Contact the travel provider directly for details.

International Travel

You’re responsible for obtaining necessary travel documents (e.g., passports, visas) and checking US government travel advisories

Currency and Exchange Rates

Bookings may use different currencies based on your location or checkout selection. The checkout amount is final. Card payments may reflect exchange rate fluctuations on your statement, for which we’re not responsible. Refunds are issued in the original currency. Banks may charge currency conversion or international transaction fees; contact them for details.

Paying with Credit or Debit Cards

We accept Visa, MasterCard, and American Express cards issued in the US, UK, and select countries. Multiple charges may apply to cover costs. Failed payments trigger notification within 24 hours (longer for non-card payments). If fares or details change before payment completion, you can accept or decline the transaction. Declining incurs no charge.

Hotel and car rental bookings are confirmed only upon receiving email confirmation. Some require pre-payment. High-risk transactions may be blocked until verified, and we may contact you or your bank. By booking, you authorize Travostart and our payment processors to use your card for transactions, verifications, bookings, tickets, charges, or refunds, handled securely under data protection laws.

Offers and Discounts

Promo codes reduce flight booking service fees if entered at checkout. They’re non- transferable, have no cash value, are single-use, and can’t combine with other offers. Discounts are capped at the service fee or code value, whichever is lower. Some codes are phone-only; sign up for our newsletter for email codes. If a code fails due to technical issues or incorrect entry, you can cancel the purchase, but discounts can’t be applied post-booking. We may modify or withdraw codes without notice. Invalid codes allow booking at regular price or cancellation. The checkout price is final, and no post-booking discounts apply. We may cancel bookings with promo code errors.

Airline Booking Terms

Rules, Changes, and Pricing

Airline tickets follow the airline’s conditions of carriage, including cancellation policies. The contract is between you and the airline, which may adjust or cancel flights, affecting our agreements. We aim for accurate pricing and information from airlines. Errors in pricing or details may lead to refusal or cancellation before payment. If charged and cancelled due to errors, we’ll refund the amount.

Frequent Traveler Points

Frequent flyer awards, upgrades, or discounts may not apply to our services.

Code Share

Some flights operate under code-share agreements, with a partner airline operating the flight. Check-in is typically with the operating carrier; confirm with your ticketing airline.

Hazardous Materials

US law prohibits hazardous materials (e.g., explosives, flammable liquids) in luggage or on your person, with penalties including fines or imprisonment. Limited exceptions apply for small medicinal or toilet articles (up to 70 ounces) or certain smoking materials.

Prohibited Practices

Using tickets for untraveled segments (e.g., “point-beyond,” “hidden-city,” or “back-to-back” tickets) or round-trip tickets for one-way travel, if prohibited, is not guaranteed. You’ll cover airline claims for fare differences due to these practices.

Flight Segments

Airlines typically require using flight coupons in sequence. If allowed to use one segment, cancel unused segments before departure, or the ticket’s value may be forfeited, per airline rules.

Taxes and Fees

Fares include government taxes, airline fees, or other charges, itemized at checkout. Retroactive tax increases are your responsibility. International flights may have entry/exit fees, and multi-carrier itineraries may incur non-refundable fees per ticket. Additional fees (e.g., paper tickets, changes, cancellations, baggage) may apply. We’re not responsible for taxes (except our income tax), duties, or fees.

Paper Ticket Fees

Third-party vendors may charge service and shipping fees for paper tickets, varying by vendor. Additional fees may apply for rerouting or delivery issues.

Itinerary Changes

If permitted, changes incur airline fees (based on airline, market, and fare rules) plus fare differences. Changes through us may include processing fees.

Cancellation and Refund

• Airline bookings and service fees on Travostart.com are non-refundable unless specified.
• Cancellations after 24 hours follow airline policies with applicable fees.
• Tickets may be cancelled within 24 hours of booking, subject to a fee, via our 24/7 customer support.
• No-show tickets are non-refundable, with full forfeiture. Notify us at least 4 hours before departure to avoid no-show status.
• Name changes are prohibited per airline policy. Itinerary changes are restricted and subject to airline rules.
• Low-cost carrier tickets are non-refundable.
• Hotel and car rental bookings are non-refundable, though service fees may be refundable.

Cancellation, Change, and Refund Fees:

Cancellations must be requested by phone. Refunds require:

• Fare rules permitting refunds.
• No “no-show” status.
• Supplier waivers, which aren’t guaranteed.

Refunds may take 60-90 days. You’ll receive an email acknowledgment with a tracking number, but this doesn’t guarantee a refund. Supplier decisions are final. Approved refunds include a non-refundable post-ticketing fee per passenger, per ticket. If denied, we refund the post- ticketing fee but not booking fees.

Web Check-in

Opting for automatic web check-in authorizes us to accept airline terms on your behalf during check-in.

Seats, Meals, and Special Requests

Seat, meal, frequent flyer, or special requests aren’t guaranteed. Service fees and paid seat charges are non-refundable if cancelled. Confirm requests with the airline before departure.

Baggage Policy and Fees

Checked bag fees vary by size, weight, and number and are non-refundable for some airlines, along with our service fee. Check airline policies directly.

Other Fees

Airlines may charge for services or exceeding limits (e.g., baggage weight) at the airport. Some offer no free baggage allowance. Contact airlines for details.

Entry/Exit Fees

Some countries or airports charge entry/exit fees, not included in ticket prices or displayed taxes. You’re responsible for these.

Round Trip, One Way, Multi-City

All are subject to airline rules. Multi-city bookings may involve different rules per airline.

Combo Fare

• Includes multiple one-way tickets, each with its own airline terms.
• Changes or cancellations apply separately per ticket, with separate fees.
• You’re responsible for changes or cancellations.

Upgrade Benefits

Include seat selection, carry-on bag, and general boarding, subject to airline terms.

Hotel Booking Terms

Check-in

Provide a valid ID and a cash deposit or credit/debit card in your name at check-in, as determined by the hotel. Debit cards may not be accepted. Deposits are separate from payments to us.

Occupancy

Hotels may not guarantee accommodation for more than two adults. Additional guests may incur charges, payable to the hotel.

Late Arrival or No-Show

Notify the hotel directly if delayed or unable to check in on the first night. Failure to do so may result in cancellation without refund, per hotel policy.

Changes and Cancellations

Hotel policies vary—some bookings are non-cancellable, others have penalties, and some are refundable. Check policies before booking. Changes to pre-paid reservations may require a new booking, and we’re not obligated to refund.

Disability Needs

Contact the hotel before booking to confirm accessibility accommodations (e.g., for service animals).

Room and Special Requests

Room, bed, or other preferences (e.g., smoking/non-smoking) aren’t guaranteed and depend on hotel availability. Verify requests directly with the hotel; we can’t assist.

Age Requirement

Guests must be 18 or meet the hotel’s local age requirement. Age verification and valid ID/payment may be required at check-in.

Prices

Check room and rate details before booking, as lower rates may have restrictions. We aim for accurate pricing, but errors from hotels may lead to refusal or cancellation, even if confirmed or charged. Refunds apply if charged and cancelled due to errors.

Mandatory Fees

Reservation charges exclude resort fees, charged by some hotels at check-in. Our charges cover only the base tariff, taxes, and selected amenities.

Rental Car Booking Terms

General

Car rentals follow the rental company’s contract, signed at pick-up. We’re not a party to this contract. Errors in pricing or details may lead to refusal or cancellation, with refunds if charged. The minimum age is 19, with restrictions by car category. Drivers under 25 may incur a young driver surcharge, and additional drivers face fees. Your card guarantees retail price rentals, with charges at pick-up. Costs may vary based on requests or changes. A valid driver’s license and credit card in your name are required at pick-up. Specific models aren’t guaranteed. Rental companies collect and remit taxes, varying by location, and we’re not a co-vendor.

Featured Airport Parking Booking Terms

We act as an agent for car park providers, and you enter their contract, subject to their and our terms:

• Provide vehicle make, type, and registration number at booking.
• Receive a confirmation email; contact us if missing. No refunds for no-shows or cancellations within 24 hours of arrival.
• Bring your confirmation voucher or reference and the credit card used.
• The signer must be the vehicle’s authorized custodian.
• Car parks are liable only for proven negligence; claims aren’t considered post-departure.

Parking Requirements

• Review arrival procedures in your confirmation. We and the car park aren’t liable for missed flights or issues from failing to obtain this information.
• Check in on time, or we and the car park aren’t liable for missed arrivals/departures.
• Remove all possessions except keys/codes needed to move the vehicle, if requested.

Prices

• Pay the car park provider in full at booking.
• Your card is charged by the provider and us.
• Tariffs may change without affecting prior bookings and are shown in your confirmation.
• All charges must be paid before vehicle removal; cheques aren’t accepted.

Cancellation Policy

• Cancellations must be processed through Travostart.
• Bookings incur a non-refundable fee; refund policies vary by provider.
• Cancel up to the last hour.
• No refunds for unused stays. Booking and MMS fees (Management and Maintenance Service fees) are non-refundable.
• Confirm policies at booking, as they vary.
• Cancellations due to strikes, no spaces, technical issues, or other uncontrollable events don’t incur liability.

Cruise Booking Terms

Pricing Details

Prices are per person in GBP, based on double occupancy, excluding government fees, taxes, port charges, and airfare unless specified. A non-refundable processing fee applies. Cruise lines may add fuel surcharges, payable before departure, not reflected initially. Pricing varies by ship, stateroom, date, and city. Special-rate passengers must present a valid ID (e.g., passport, birth certificate) at boarding. We’re not responsible for pricing or content errors. Promotions and upgrades are limited, subject to availability, and may be withdrawn. Upgrades can’t combine with group rates or other offers, and terms may change without notice.

Passenger Name Verification

Ensure passenger names match passports or IDs exactly. Changes may incur fees from Travostart or the cruise line. Contact us promptly for modifications.

Baggage Allowances

Cruise lines set baggage policies, varying by operator. Check their website for updates, as we’re not responsible for notifying you. Review limits before booking.

Special Requirements

For needs like infant travel, special meals, or medical accommodations, contact our Cruise Experts to discuss and notify the cruise line.

Cancellations and Refunds

Refundable rates apply only to the cruise deposit, paid in full by the deadline, excluding processing fees. Group bookings and chartered sailings may not qualify for refund promotions. Contact Travostart, not the cruise supplier, for modifications or cancellations. Some cruises are non-refundable. Passenger numbers can’t change post-booking. Cancellations incur supplier and Travostart fees unless stated otherwise. No changes are allowed once the journey begins.

Check email confirmations for payment due dates. Late payments may incur penalties or cancellation.

Service Fees for Online - Airlines/Hotels/Car Rental/Cruise

Contact Information

For questions or concerns, contact us:

Email: sales@travostart.com

Phone: +1 844 218 5867

Address: Profile West 950 Great West Road Brentford, Middlesex, TW8 9ES