Privacy Policy

Effective Date: 10-03-2025

Introduction

Travostart.com (“Travostart,” “we,” “us,” or “our”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our digital platforms, including our website (www.Travostart.com), mobile applications, or when you engage with us through customer service channels (collectively, the “Services”).

By accessing or using our Services, you agree to the practices outlined in this Privacy Policy, as well as our Terms and Conditions.

Personal Information

Information We Collect

“Personal Information” refers to data that can identify you as an individual or could reasonably be linked to you. This may include:

Full name
Contact details (address, phone number, email)
Payment details (credit/debit card information, billing data)
Social media identifiers (if you connect accounts)
Passport or travel-related identification (e.g., visa details, Known Traveler Number)
Booking and reservation details (flight, hotel, or other services)
Travel preferences and special requirements (e.g., dietary, medical, or accessibility needs)
Demographic information
Device identifiers, cookies, or usage-based analytics
Inferred data based on your interactions with our Services

If you provide information about someone else (e.g., a travel companion), you confirm that you have their consent to share that data with us.

How We Collect Personal Information

We collect information in several ways:

Directly from you: When you make bookings, sign up for offers, request services, or communicate with us.
Automatically: When you browse or interact with our Website or Apps, we collect certain data such as device information, browsing behavior, and cookies.
Offline interactions: Through calls or communications with our support team.
From third parties: Including social media platforms, marketing partners, or public databases, as allowed by law.

Analytics and Advertising Data

Like many travel and e-commerce platforms, we—and our partners—collect technical and behavioral data to improve services, personalize your experience, and deliver relevant advertising.

This includes:

Device/browser data: IP address, operating system, device model, screen resolution, language, and browser type.
Usage data: Pages viewed, clicks, search history, time on site, and interactions with features.
Advertising data: Interactions with ads, cookie IDs, device advertising IDs, and purchase-related behavior.

We collect this data through tools such as cookies, pixel tags, SDKs, and APIs. Please see our Cookie Policy for more details.

How We Use Personal Information

We use your Personal Information to provide safe, reliable, and personalized travel services, including:

Booking & Services: To process reservations, payments, and confirmations.
Customer Support: To answer inquiries, handle requests, and provide assistance.
Communication: To send policy updates, service notifications, and booking-related emails.
Personalization & Marketing: To recommend offers, promotions, and deals tailored to your preferences.
Promotions & Features: To administer contests, sweepstakes, or interactive features.
Business Operations: For analytics, service improvement, fraud prevention, and troubleshooting.
Legal Compliance & Security: To comply with laws, enforce our Terms, and protect rights, safety, and property.
Aggregated Data: We may anonymize and aggregate data for analysis without identifying individual users.

Disclosure of Personal Information

We may share your information with trusted partners to help deliver our services:

Corporate Affiliates: Our group companies and subsidiaries.
Travel Partners: Airlines, hotels, car rental agencies, insurance providers, and related travel suppliers.
Service Providers: Payment processors, hosting providers, analytics companies, IT and customer support vendors.
Marketing & Referral Partners: Businesses that advertise or promote through our platform.
Promotional Partners: For contests, surveys, or campaigns you choose to participate in.
Social Media Platforms: When you connect or interact through your accounts.
Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of assets.
Legal Obligations: To comply with laws, enforce agreements, or protect users, systems, and property.

Third-Party Advertising and Remarketing

Travostart.com use third-party vendors, including Google Ads Remarketing, to serve advertisements on our behalf across the internet. These third-party vendors use cookies, web beacons, and similar technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target ads.

identifiers by using your device’s settings.

Travostart.com may link to or integrate third-party platforms. Please note that we are not responsible for how third parties collect, use, or share your data. Examples include:

External websites linked from our platform
Social media integrations (e.g., “Like” or “Share” buttons)
Advertising and analytics providers

We recommend reviewing their privacy policies before engaging with their services.

Advertising and Tracking

We may partner with ad networks, retargeting providers, and social platforms to deliver interest-based advertising. These partners may collect data about your browsing to serve relevant ads.

Personalised Advertising: Google uses cookies and/or device identifiers to serve ads based on your past visits to www.Travostart.com. This allows us to reach people who have previously visited our site and match the right people with the right message.

You can opt out of certain online advertising via:

Network Advertising Initiative
Digital Advertising Alliance

Note: Not all partners participate in these programs, and opting out does not mean you will no longer see ads—it just makes them less tailored.

GPC (Global Privacy Control) Support: Our website recognizes and honors Global Privacy Control (GPC) signals. If your browser sends a GPC signal, we will automatically opt you out of the sale or sharing of your personal information for targeted advertising.

Opting Out: You can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page, or control the use of device identifiers by using your device's settings.

Security

Travostart.com is the data controller. We implement industry-standard safeguards to protect your data, including SSL encryption, firewalls, and restricted access. However, no system is completely secure. If you suspect unauthorized access, please contact us immediately.

Your Privacy Choices

Marketing Emails: You can unsubscribe at any time using the link in our emails or by contacting us.
Cookies & Ads: Manage your preferences through your browser settings or our Cookie Policy.
Access & Corrections: To access, update, or delete your Personal Information, email us at info@Travostart.com. We may require verification before processing requests. To protect your privacy, we will verify your identity (e.g., via your account email) before fulfilling any data access or deletion requests

GDPR & UK GDPR Compliance

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you possess specific rights under the General Data Protection Regulation (GDPR) and the UK Data Protection Act. Travostart acts as a "Data Controller" for the personal information we collect.

Legal Basis for Processing

We only process your data when we have a legal reason to do so, including:

Contractual Necessity: To fulfil your flight or hotel bookings.
Consent: When you opt in to our travel newsletters or marketing.
Legal Obligation: To comply with tax, security, or anti-money laundering laws.
Legitimate Interests: To improve our services and protect against fraud.

Your Data Rights

You hold the following rights regarding your personal information:

Right of Access: Request a copy of the data we hold about you.
Right to Rectification: Ask us to correct inaccurate or incomplete information.
Right to Erasure ("Right to be Forgotten"): Request that we delete your data, subject to legal retention requirements.
Right to Data Portability: Request a transfer of your data to another service provider.
Right to Object: Withdraw your consent for marketing at any time.

International Data Transfers

Since travel is global, your data may be transferred to service providers (like airlines) located outside the EEA or UK. We ensure these transfers are protected by Standard Contractual Clauses (SCCs) or other recognized legal safeguards to keep your data secure.

Data Protection Authority

You have the right to lodge a complaint with your local Data Protection Authority (e.g., the ICO in the UK) if you feel our data practices do not meet legal standards.

Retention of Data

We retain Personal Information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Once no longer needed, your data will be securely deleted or anonymized.

Third-Party Disclosure & Trusted Partners

We don’t just throw your data around; we only share it with "Trusted Partners" who help us get you from A to B. These partners are strictly bound by confidentiality agreements and are prohibited from using your information for any purpose other than what we’ve authorized.

Our Trusted Partners include:

Service Providers: Airlines, hotel chains, and car rental agencies required to fulfill your travel bookings.
Google (Analytics & Advertising): We explicitly share certain data (like your IP address or site interactions) with Google to analyze how our website is used and to serve you relevant travel ads. This helps us understand what’s working and ensures you see deals that actually matter to you.
Payment Processors: Secure, PCI-compliant gateways that handle your credit card details so we don't have to store them ourselves.
Safety & Compliance: We may disclose information if required by law or to protect against credit risk and fraud.

California Privacy Rights (CCPA/CPRA)

If you are a resident of California, this section applies to you. Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), you have specific rights regarding your personal information.

1. Notice at Collection

We collect the following categories of personal information for the business purposes described in this policy:

Identifiers: Name, email, IP address, and passport number.
Commercial Information: Records of flights and hotels booked or considered.
Internet Activity: Browsing history and interactions with our ads.
Geolocation Data: Precise location if enabled on your device.
Sensitive Personal Information: Passport numbers and precise location (processed only to fulfil travel bookings).

2. Your Right to Opt-Out of "Sharing"

Under California law, we do not "sell" your personal information for money. However, we do "share" your information (specifically identifiers and internet activity) with third parties like Google for cross-context behavioural advertising.

3. Your Additional Rights

Right to Know & Access: You can request a list of the personal information we have collected about you since January 1, 2022.
Right to Delete: You can request that we delete your data, though we may retain what is necessary for tax, legal, or active booking purposes.
Right to Correct: You can ask us to fix inaccurate personal information we hold.
Right to Limit Sensitive Data: You have the right to limit our use of sensitive data (like your passport) to only what is necessary to perform our travel services.

4. Exercising Your Rights

To submit a request, please email sales@travostart.com with the subject line "California Privacy Request" or call us at +1 844 218 5867. We will verify your identity before processing the request and will not discriminate against you for exercising your privacy rights.

Use by Minors

Our Services are not directed at individuals under the age of 18. We do not knowingly collect information from minors.

Sensitive Information

Please do not share sensitive personal data (e.g., health data, political beliefs, criminal history, biometric data) through our Services.

Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Continued use of our Services after updates means you accept the new terms.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Travostart.com

Email: sales@travostart.com

Address: Profile West 950 Great West Road Brentford, Middlesex, TW8 9ES

Phone: +1 844 218 5867