Damage Management Policy

At travostart.com, we understand that most customers drive responsibly and that accidental damage is rare. However, if any damage occurs to your rental vehicle, it is important to know how such situations are assessed and handled. This Damage Management Policy outlines how charges may apply in different scenarios. For full details, please refer to our complete Terms & Conditions.

Liability for Damage

Your liability depends on the level of rental protection selected at the time of booking:

You may not be liable at all in some cases.
In other situations, you may be partially responsible.

Please review our Terms & Conditions for full coverage information.

Types of Damage

Light Damage – Minor scratches, dents, chips, or loss/damage of keys, accessories, or documents.
Tyre Replacement – Damage requiring replacement with a new tyre.
Serious Damage – Anything beyond light damage or tyre replacement, but not a total loss.
Total Loss – When the vehicle is beyond repair or not economical to fix.

Damage Identified During Vehicle Return

When you return the vehicle, it will be inspected in your presence.

Light Damage

If minor damage is identified and acknowledged by signing the return statement, an invoice will be issued. Charges will include the Light Damage Administration Fee according to the Tariff Guide.

Serious Damage or Total Loss

If serious damage or total loss is identified, you will receive:

A vehicle return statement describing the damage
Photos of the damage
An invoice including:
- Applicable Administration Charges (Serious Damage, Tyre, or Windscreen)
- Engineer’s Assessment Fee (except tyre/windscreen cases)
- Loss of use charges for the period the vehicle is unavailable

Damage Identified After Rental Completion

If damage is discovered during post-rental inspection after the vehicle has been returned, you will be provided with:

A detailed return statement
Photographic evidence
An invoice including relevant Administration Charges, Engineer’s Fee (if applicable), and loss of use charges

Claims & Disputes

If you wish to dispute or query the charges, you must contact us within 14 days of receiving the damage documentation. If no response is received within this period, invoicing may proceed.

For damage invoice queries, please contact us via E-mail or Phone.